IT Service Desk Analyst

Hours: 18.5 hours per week/ Part-time 

Contract: 12 month fixed term contract 

About Us

Anchor Hanover Group is the largest provider of specialist housing and care for people in later life in England, employing more than 9,000 people throughout England. We provide more than 60,000 homes for older people, and are a trusted care provider with more than 100 care homes.

We know that quality services start with quality people. We work hard to be recognised as a leading employer and are committed to retaining and attracting the best in our industry.

At Anchor Hanover Group we believe in values. We are Accountable, Respectful, Courageous and Honest. We believe our people should be proud of the work they do making a difference to society and our customers.

About the role

You will be part of a Service Desk acting as a single point of contact for Anchor Hanover colleagues across 1000+ sites delivering a best in class customer service managing and resolving IT related incidents and service requests.

You will be expected to communicate effectively with colleagues across the business with a wide range of technical ability via the phone, ITSM self-service, email, in person or via self-help/knowledge articles.

You will be responsible for capturing accurate data and trouble shooting incidents at first contact, escalating where required and taking ownership of incidents throughout their lifecycle. You will be working closely with internal teams and third parties to surpass targets whilst maintaining communication with affected colleagues.

About you

You will have basic understanding of the function of a service desk, excellent MS Office abilities and experience of working in a customer facing role. You will have excellent communication skills, both written and spoken, with the ability to explain IT in a way that non-technical people understand.

To help you to excel in the role, you will be provided with a comprehensive induction plan and ongoing development opportunities.

Hundreds of talented professionals with a range of specialist skills and experience based in our Bradford and London offices make up our Support Services. While we all do very different things, we work towards the same goal of improving the lives of the older people who live with us. 

Anchor Hanover is proud to be an equal opportunity employer. We are proud to have an LGBT+ resident group, and also BAME, LGBT+ and Disabled colleague networks. These work closely with the organisation to celebrate diversity, address concerns, review policy and practice and empower their members. We recruit, train and promote without discrimination on the basis of race, religion, colour, sex or gender identity, sexual orientation, disability, age or other protected status. One of our values is ‘respect’, therefore we do not accept harassment or discrimination from any colleague, resident or third party.

As England’s largest not-for-profit provider of care and housing for older people, we’re able to negotiate great deals and benefits for our people. Here are just a few of the things you’ll get when you work with Anchor.

• Exclusive discounts on high-street shopping

• 20% off mobile phone contracts

• Cashback on dental and medical expenses

• Discounted Private Medical rates

Click here to find out more about our full benefits and wellbeing package (the link is https://ahbeingwell.co.uk/ )