Customer Services Apprentice

Are you ready to embark on a thrilling journey that will set you on the path to an exciting and awarding career?

Do you have a burning desire to make a tangible impact on peoples lives while gaining invaluable skills and knowledge?

If you’re passionate about delivering exceptional customer service, thrive in a collaborative team environment and dream of earning while you learn, then this is the adventure you’ve been waiting for!

Anchor is on the lookout for bright and motivated individuals who are ready to join our quest for excellence in Customer Service. With us, you won’t just be working – you’ll be embarking on a 15-month apprenticeship that will transform you into a Level 2 Customer Service Practitioner within our dynamic Customer Service Team.

Part of your role, you will be:

Handling Contact: You’ll be the point of contact for both new and existing customers, providing support and guidance regarding Anchor’s services.

Team Support: After you initial training and a successful 3 – month probation period, you’ll take on a wide range of queries and assist your team with various administrative tasks, contributing to the delivery of our top-notch services.

Guidance and Progress: You won’t be going through your journey alone. You’ll have monthly one-on-one- sessions with our training provider, your line manager and support from the talent team to discuss your progress and receive the guidance needed to become a Customer Service Practitioner.

Administrative tasks: Application forms, payment queries, logging repairs, using our housing system Northgate.

But that’s just the beginning! The Anchor New Talent Apprenticeship Program isn’t just a job; it’s a thrilling opportunity to dive headfirst into the world of customer service with innovative training and development. We want individuals brimming with potential, enthusiasm, and the right attitude.

So, what’s in it for you?

Real- world experience, a competitive apprenticeship salary, and top-notch training that will set you on the path to earning a vocational qualification. You will also be making a significant difference I  the lives of our customers, gaining confidence and life skills that will serve you well on your journey along with a generous travel allowance.

Anchor is proud to be an equal opportunity employer. We are proud to have an LGBT+ resident group, and also BAME, LGBT+ and Disabled colleague networks. These work closely with the organisation to celebrate diversity, address concerns, review policy and practice and empower their members. We recruit, train, and promote without discrimination on the basis of race, religion, colour, sex or gender identity, sexual orientation, disability, age, or other protected status. One of our values is ‘respect,’ therefore we do not accept harassment or discrimination from any colleague, resident or third party.

As England’s largest not-for-profit provider of care and housing for older people, we’re able to negotiate great deals and benefits for our people. Here are just a few of the things you’ll get when you work with Anchor.

• Exclusive discounts on high-street shopping

• 20% off mobile phone contracts

• Cashback on dental and medical expenses

• Discounted Private Medical rates

• You will receive 1-1 training with a training provider who will support and guide you throughout your Apprenticeship journey