Customer Centre - Regional Team 2
Hours: 19.5 per week
Customer Centre Advisor – Anchor Support Hub, Bradford – 12 months fixed term contract
Salary £17,757 pro-rata per annum leading to £18,757 after successful completion of probation and training.
We are England's largest not for profit provider of housing and care for older people and have a significant and diverse workforce of more than 10,000 people who deliver our services to 40,000 customers at over 1000 locations across England.
We have several exciting opportunities across several different departments within Anchor's dynamic and forward thinking Customers Centre. As a Customer Centre Advisor you will be responsible for handling all contact from new and existing customers, both internal and external, regarding Anchor services.
You will contribute to providing an exceptional end to end customer experience at every touch point, working to a principle of ‘right first time’.
As an empowered individual you will provide outstanding customer service and will take ownership to constantly identify recommendations to ensure Anchor remains the market leader.
Key activities for the differing departments include, but are not exhaustive of:
Regional Housing Advisor (lettings and arrears management)
• Property lettings – supporting operational colleagues to maximise occupancy by efficiently and effectively re-letting rental properties within agreed service levels
• Arrears management – monitoring customer rent accounts to ensure prompt payments, recovery of outstanding arrears and maximising income.
• Liaising with key stakeholders to ensure lettings and arrears are effectively managed
• Inbound, outbound and written contact with both internal and external customers
Working in a modern city centre location with excellent transport links, you will work 37.5 hours a week during our opening hours which are Monday to Friday 8am to 6pm and occasional Saturdays 10-4.
Fantastic benefits include contributory pension scheme, optional 25% discounted private health cover, life assurance, discounted retail and child care vouchers as well as the ability to buy and sell annual leave to compliment the generous 25 days, plus bank holiday entitlement.
Hundreds of talented professionals with a range of specialist skills and experience based in our Bradford and London offices make up our Support Services. While we all do very different things, we work towards the same goal of improving the lives of the older people who live with us.
As England’s largest not-for-profit provider of care and housing for older people, we’re able to negotiate great deals and benefits for our people. Here are just a few of the things you’ll get when you work with Anchor.
Exclusive discounts on high-street shopping
20% off mobile phone contracts
Cashback on dental and medical expenses
25% off Private Healthcare