Location Manager

Location Manager – Multiple Roles Available Across the North East (Flexible Hours)

Looking for a role where you can really make a difference? Whether your background is in retail, customer service, care, hospitality, administration—or something completely different—your skills could be exactly what we’re looking for.

Location: We have vacancies in Northumberland, North Tyneside, Newcastle and Sunderland.

Salary: Up to £29,000 per annum, pro rata

Hours: We have hours available between 12 – 36 per week

Role Profile: https://bit.ly/3X1HdXz

We have multiple exciting opportunities for Location Managers across the North East, with a mix of full-time and part-time roles to suit different lifestyles. If you're a natural problem-solver, enjoy working with people, and want a meaningful role with real purpose, Anchor could be the perfect next step in your career.

What’s the role about?

As a Location Manager, you’ll be the heart of the community—supporting residents, keeping things running smoothly, and creating a positive, welcoming environment.

This is a varied and hands-on role where no two days are the same. You’ll be managing estates, working closely with different teams, external partners, and our residents.

You don’t need previous experience in housing. What matters most is that you’re organised, empathetic, great with people, and ready to learn. Our core values are Accountability, Courage, and Honesty. If these resonate with you, we’d love to speak with you!

Your day-to-day might include:

• Handling new lettings, supporting residents with rent accounts, and addressing any tenancy concerns, including anti-social behaviour
• Ensuring repairs and maintenance are completed to a high standard, and that all health and safety checks and risk assessments are carried out regularly
• Listening to residents, resolving issues before they escalate, and taking ownership of complaints with empathy and clear communication
• Managing budgets and service charge accounts, ensuring transparency and high-quality upkeep of the building and communal spaces
• Encouraging social inclusion by supporting or organising events and activities that help residents feel part of a connected, thriving community
• Liaising with internal departments and external partners—from contractors to local authorities—to ensure residents receive the best possible service

We’re open to a wide range of backgrounds. You might have experience in:

• Customer service or retail, administration or facilities management, hospitality or public service roles, volunteering or community-based work

Above all, we’re looking for someone who:

• Is a confident communicator and great with people
• Can stay calm under pressure and manage multiple tasks
• Is proactive, solutions-focused, and highly organised
• Has empathy and a passion for helping others
• Is willing to learn and take ownership of their work

Anchor – a great place to work

Anchor is England’s largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.

We’re not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.

A rewarding environment

From health and happiness to finance and your career, we’ll give you all the support you need.

Health & happiness

• Gym, fitness and wellbeing discounts
• Mental health support
• Flexible working options

Finance

• Pension plan – contribute between 4% and 8% and we’ll match it or better
• Quick and easy pension transfer service
• Savings and financial advice, loans, free life assurance
• Discounts on shopping, holidays, phones, technology and more

Career

• Ongoing personal and professional development programme
• Leadership Pathways online learning resources
• Career progression and promotion opportunities

To see our full range of benefits, check out our dedicated being well website Please follow the link or copy and paste https://anchorbeingwell.co.uk/ into your browser 

Celebrating diversity, celebrating you

Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.  

We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks. These work to celebrate diversity, address concerns, review policy and practice and empower their members.  We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others.

We are a member of Inclusive Employers, a Stonewall Diversity Champion, Menopause Friendly and a signatory to the Care Leaver Covenant, HouseProud Pledge and Age Friendly Employer Pledge schemes.