Senior Property Services Co-ordinator

Senior Property Services Coordinator

To view the JD: https://bit.ly/3MROhFm

We are looking for a Senior Property Services Coordinator to lead our Repairs Hub coordination team and help deliver excellent, resident‑focused repairs and maintenance services across our homes. This is a fast‑paced leadership role where you’ll drive service quality, ensure compliance, and support effective contractor and operational management.

What You’ll Be Doing

• Leading, mentoring and performance‑managing the Property Services Coordinators
• Overseeing daily repairs delivery to ensure KPIs and service targets are met
• Managing high‑risk and urgent repairs, escalating issues promptly
• Leading contractor WIP reconciliations and handling cost approvals
• Maintaining accurate performance data for reporting, governance and compliance
• Supporting wider compliance, complaints resolution and voids performance
• Liaising with surveyors, contractors and internal colleagues
• Monitoring resident satisfaction and helping drive continual improvement

What You’ll Bring

• Strong knowledge of housing repairs, contractor management and compliance
• Experience with financial governance, WIP reconciliation and cost approvals
• Ability to analyse performance data and implement improvements
• Proven team leadership and mentoring skills
• Excellent communication and stakeholder engagement
• Experience supervising teams in repairs or maintenance
• Familiarity with housing management systems and Excel
• Desirable: NVQ Level 3 (or equivalent) in construction, housing or property.

Anchor – a great place to work

Anchor is England’s largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.

We’re not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.

Our values

Every one of us can make a difference to our residents and play a part in shaping homes and services around their needs.

Our Anchor values of being Accountable, Respectful, Courageous and Honest apply to us all, whether you manage colleagues as part of your role or not.

Displaying our values can influence those around us to do the same. We can all be leaders at Anchor and should all be driven by the same customer ethos.  Our Anchor Leadership Framework helps align these values with the skills and behaviours we demonstrate.

A rewarding environment

From health and happiness to finance and your career, we’ll give you all the support you need.

Health & happiness

• Gym, fitness and wellbeing discounts
• Mental health support
• Flexible working options
• Access to online GP appointments

Finance

• Pension plan – contribute between 4% and 8% and we’ll match it or better
• Quick and easy pension transfer service
• Savings and financial advice, loans, free life assurance
• Discounts on shopping, holidays, phones, technology and more
• Free Blue Light Card

Career

• Ongoing personal and professional development programme
• Leadership Pathways online learning resources
• Career progression and promotion opportunities

To see our full range of benefits, check out our dedicated being well website Please follow the link or copy and paste https://anchorbeingwell.co.uk/ into your browser 

Celebrating diversity, celebrating you

Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.  

We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks. These work to celebrate diversity, address concerns, review policy and practice and empower their members.  We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others.

We are a Gold Standard Inclusive Employer, a Stonewall Diversity Champion, Menopause Friendly and a signatory to the Care Leaver Covenant, HouseProud Pledge and Age Friendly Employer Pledge schemes.