Senior Heat Networks Officer

Senior Heat Network Officer

Shape the future of communal heat networks and play a key role in Anchor’s journey to net zero.

We’re looking for an experienced Senior Heat Network Officer to lead the strategic and operational development of our growing heat network portfolio. With a third of our locations already using communal heating and more planned through new build and retrofit programmes, you’ll influence a critical and expanding area of our business.

You’ll ensure our heat networks are reliable, efficient and compliant, while preparing the organisation for incoming Ofgem regulation. You’ll manage performance, contracts and customer experience, and drive improvements across metering, billing and tariff‑setting. You’ll also help shape our long‑term decarbonisation and retrofit strategy.

What You'll Be Doing

• Lead strategic development of heat networks, including expansion and decarbonisation.
• Prepare Anchor for Ofgem regulation and ensure ongoing compliance.
• Oversee operational performance to maximise efficiency and resident satisfaction.
• Manage contracts with suppliers, operators and ESCOs.
• Improve metering, billing and tariff processes.
• Act as subject matter expert for internal teams, residents and partners.
• Represent Anchor in regional and national heat network forums.
• Manage budgets, secure funding and identify investment opportunities.
• Collaborate with Heating Contracts, Asset Management and Retrofit teams.
• Stay current with legislation, best practice and emerging technologies.

What You’ll Bring

• Strong understanding of UK energy legislation, heat network compliance and Ofgem regulation.
• Knowledge of communal heating systems, building energy performance and retrofit.
• Familiarity with low‑carbon technologies (ASHP, GSHP, CHP).
• Proven experience in heat network operations, energy management or low‑carbon infrastructure.
• Contract management and partnership experience.
• Relevant degree plus CIBSE CP1 qualification.

Anchor – a great place to work

Anchor is England’s largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.

We’re not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.

Our values

Every one of us can make a difference to our residents and play a part in shaping homes and services around their needs.

Our Anchor values of being Accountable, Respectful, Courageous and Honest apply to us all, whether you manage colleagues as part of your role or not.

Displaying our values can influence those around us to do the same. We can all be leaders at Anchor and should all be driven by the same customer ethos.  Our Anchor Leadership Framework helps align these values with the skills and behaviours we demonstrate.

A rewarding environment

From health and happiness to finance and your career, we’ll give you all the support you need.

Health & happiness

• Gym, fitness and wellbeing discounts
• Mental health support
• Flexible working options
• Access to online GP appointments

Finance

• Pension plan – contribute between 4% and 8% and we’ll match it or better
• Quick and easy pension transfer service
• Savings and financial advice, loans, free life assurance
• Discounts on shopping, holidays, phones, technology and more
• Free Blue Light Card

Career

• Ongoing personal and professional development programme
• Leadership Pathways online learning resources
• Career progression and promotion opportunities

To see our full range of benefits, check out our dedicated being well website Please follow the link or copy and paste https://anchorbeingwell.co.uk/ into your browser 

Celebrating diversity, celebrating you

Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.  

We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks. These work to celebrate diversity, address concerns, review policy and practice and empower their members.  We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others.

We are a Gold Standard Inclusive Employer, a Stonewall Diversity Champion, Menopause Friendly and a signatory to the Care Leaver Covenant, HouseProud Pledge and Age Friendly Employer Pledge schemes.