Location Manager

Location Manager
Location: Evelyn Glennie Court, Brighton 
Contract: 36 hours per week | Permanent 
Salary: £29,870 per annum

Help create a safe, thriving community for our residents

At Anchor, we're proud to provide homes and services that help people live independently, confidently and securely.

We're looking for a Location Manager to oversee the day-to-day management of Evelyn Glennie Court, ensuring residents receive an excellent service, feel supported within their community and can continue to live independently in a safe and welcoming environment. 

This is a rewarding opportunity to build effective relationships in your housing management role, assist with empowering your residents and make a positive difference every day.

About the role

As the main point of contact for residents, contractors and local partners, you'll balance delivering excellent customer service with managing the practical operations of the location.

Your responsibilities will include:

• Managing the day-to-day running of the location and responding to residents' enquiries and concerns.
• Helping to ensure the building is safe, secure and well maintained through regular checks and inspections.
• Supporting housing management activities, including tenancy matters, rent arrears and neighbourhood concerns.
• Monitoring service charge budgets and maintaining accurate records.
• Coordinating local contractors and services, including cleaning and grounds maintenance.
• Building positive relationships with residents and local organisations to create a thriving community.

This is primarily a lone-working role, with your own office based at the location. You'll enjoy the autonomy to organise your day and make decisions, while remaining connected to a wider team of Location Managers and receiving support from your Area Manager.

About you

You don't need previous housing experience to be successful in this role. We welcome applications from people with transferable skills gained in customer service, retail, hospitality, care, facilities management or other people-focused environments.

What matters most is your approach. You'll have:

• Excellent communication and relationship-building skills.
• Strong organisational skills and the ability to prioritise competing demands.
• Confidence working independently, using your initiative and solving problems.
• A positive, proactive and customer-focused attitude.
• The ability to handle sensitive information with professionalism.
• Good IT skills and a willingness to learn new systems.

We'll support you to develop the housing knowledge and skills you need to succeed.

If you're passionate about delivering excellent services, creating thriving communities and helping residents live independently, we'd love to hear from you.

Anchor – a great place to work

Anchor is England’s largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.

We’re not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.

A rewarding environment

From health and happiness to finance and your career, we’ll give you all the support you need.

Health & happiness

• Gym, fitness and wellbeing discounts
• Mental health support
• Flexible working options

Finance

• Pension plan – contribute between 4% and 8% and we’ll match it or better
• Quick and easy pension transfer service
• Savings and financial advice, loans, free life assurance
• Discounts on shopping, holidays, phones, technology and more

Career

• Ongoing personal and professional development programme
• Leadership Pathways online learning resources
• Career progression and promotion opportunities

To see our full range of benefits, check out our dedicated being well website Please follow the link or copy and paste https://anchorbeingwell.co.uk/ into your browser 

Celebrating diversity, celebrating you

Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.  

We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks. These work to celebrate diversity, address concerns, review policy and practice and empower their members.  We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others.

We are a member of Inclusive Employers, a Stonewall Diversity Champion, Menopause Friendly and a signatory to the Care Leaver Covenant, HouseProud Pledge and Age Friendly Employer Pledge schemes.