Housekeeper (Bank)

Reporting into the Business Manager, Location Manager or District Manager responsibilities will include:-

• Ensuring that the location is clean, pleasant and safe for customers in either their home environment or communal areas.
• Ensuring that cleaning products are used effectively, with instructions and health and safety procedures being followed at all times.

Required knowledge & experience:

• Customer service NVQ2.Previous cleaning experience and knowledge is desirable.
• Use of cleaning products in a safe manner.
• Knowledge of cleaning procedures including use of equipment e.g. carpet cleaners.
• Understanding of data protection and confidentiality and the safeguarding of vulnerable adults.
• Health & safety in the workplace including Control of Substances Harmful to Health (COSHH)

Required skills:

• Well organized with good time management skills.
• Strong interpersonal and empathy skills and a friendly personality.
• Able to work individually and as part of a team.
• Ability to prioritise and plan around customer needs.

Anchor is proud to be an equal opportunity employer. We are proud to have an LGBT+ resident group, and also LGBT+ and Disabled colleague networks. These work closely with the organisation to celebrate diversity, address concerns, review policy and practice and empower their members. We recruit, train and promote without discrimination on the basis of race, religion, colour, sex or gender identity, sexual orientation, disability, age or other protected status. One of our values is ‘respect’, therefore we do not accept harassment or discrimination from any colleague, resident or third party.

Please note all applicants must already hold the legal right to work in the UK to apply for this role.

Why Join Anchor?

At Anchor, we're united by a shared purpose: helping people create a home where they love living in later life. As England's largest not-for-profit provider of housing and care for older people, every pound we make or save is reinvested into our residents, services, and colleagues.

Our values of being Accountable, Respectful, Courageous and Honest shape everything we do. They guide how we work together, support our residents and customers, and create an environment where everyone can thrive.

We're committed to helping our colleagues succeed both professionally and personally. Through our dedicated Being Well programme, you'll have access to a wide range of wellbeing, financial and lifestyle benefits designed to support you at every stage of your career and life.

What you can expect from us

• Health and wellbeing support, including free eye tests and flu jabs and access to a digital gym, helping you look after your physical, mental and emotional wellbeing.
• Generous pension scheme, where you contribute between 4% and 8% and Anchor matches or exceeds your contribution, with employer contributions of up to 10%, plus a pension transfer service and retirement planning support.
• A free Blue Light Card, giving you access to shopping, travel, technology and lifestyle discounts.
• Ongoing learning and development, including access to Leadership Pathways resources and opportunities to develop your skills and experience.

Celebrating diversity, celebrating you

Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.  

We are proud to have an inclusion group for our residents, as well as colleague networks for disability, LGBTQ+, race and ethnicity, and unpaid carers. These work to celebrate diversity, address concerns, review policy and practice and empower their members.  We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others.

We are a Gold Standard Inclusive Employer, a Stonewall Diversity Champion, signatory to the Care Leaver Covenant, LGBTQ+ Housing Pledge Pioneers and members of the Age Friendly Employer Pledge.