Location Manager

Additional Information

9am - 2pm Monday - Friday

Location Manager (Extra Care)
Location: Oaklea Lodge, Ilford
Contract: 25 hours per week | Permanent
Salary: £29,870 per annum (£20,743 pro rata)

About the role

We're looking for a dedicated and people-focused Location Manager to manage Oaklea Lodge, an Extra Care housing community in Ilford.

You will play a key role in ensuring residents enjoy safe, well-maintained homes and are supported to live independently. Building positive relationships with residents, colleagues, families and external partners will be central to the role.

This is a varied position combining property and tenancy management, resident support, health and safety and partnership working.

What you'll do:

• Manage the day-to-day running of the location, ensuring homes and communal areas are safe and well maintained.
• Oversee lettings, rent accounts, repairs, tenancy matters and service charge budgets.
• Build positive relationships with residents, listening and responding to their needs and resolving issues effectively.
• Manage complaints and ensure residents and stakeholders are kept informed.
• Complete health and safety checks, risk assessments and safeguarding responsibilities.
• Work with care providers, local authorities and health and social care professionals to ensure residents receive appropriate support.
• Encourage residents to maintain individual support plans and access services, activities and wider community opportunities.

About you

We are looking for someone with excellent communication and relationship-building skills, a positive attitude and a genuine passion for supporting older people.

Previous experience in housing or care, particularly working with vulnerable people, would be beneficial. However, we are equally interested in your resilience, problem-solving skills, willingness to learn and commitment to making a difference.

Anchor – a great place to work

Anchor is England’s largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.

We’re not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.

A rewarding environment

From health and happiness to finance and your career, we’ll give you all the support you need.

Health & happiness

• Gym, fitness and wellbeing discounts
• Mental health support
• Flexible working options

Finance

• Pension plan – contribute between 4% and 8% and we’ll match it or better
• Quick and easy pension transfer service
• Savings and financial advice, loans, free life assurance
• Discounts on shopping, holidays, phones, technology and more

Career

• Ongoing personal and professional development programme
• Leadership Pathways online learning resources
• Career progression and promotion opportunities

To see our full range of benefits, check out our dedicated being well website Please follow the link or copy and paste https://anchorbeingwell.co.uk/ into your browser 

Celebrating diversity, celebrating you

Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.  

We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks. These work to celebrate diversity, address concerns, review policy and practice and empower their members.  We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others.

We are a member of Inclusive Employers, a Stonewall Diversity Champion, Menopause Friendly and a signatory to the Care Leaver Covenant, HouseProud Pledge and Age Friendly Employer Pledge schemes.