Regional (Anchor Hanover)
Customer Centre Advisor – Anchor Support Hub, Bradford – 12 months fixed term contract
Salary £19,806 rising to £20,806 after successful completion of a 6 months’ probation and training.
Following our merger with Hanover we are continuing to expand our operations in our main office in Bradford.We have many exciting opportunities across different departments within Anchor Hanover’s dynamic and forward thinking Customer Centre.
As a Customer Centre Advisor you will be responsible for handling all contact from new and existing customers, both internal and external, regarding Anchor Hanover services.
We are Englands largest not for profit provider of housing and care for older people and have a significant and diverse workforce of over 10,000 people who deliver our services to over 50,000 customers at over 1500 locations across England. If you have a housing background with either properties for rent or sale or previous experience in a call centre environment we would love to hear from you.
However, if you are passionate about providing excellent customer service and enjoy engaging with many different types of customers, please apply because you could be the person for us too.
Working in a modern city centre location with excellent transport links, you will work 37.5 hours a week for a full time position, part-time opportunities available.
Shifts can be built around our opening hours of 8am-6pm Monday to Friday and 8am – 4pm Saturdays to give you a great work life balance.
Fantastic benefits include contributory pension scheme, optional 25% discounted private health cover, life assurance, discounted retail and child care vouchers as well as the ability to buy and sell annual leave to compliment the generous 25 days, plus bank holiday entitlement Key activities for the differing departments include, but are not exhaustive of: Regional Housing Advisor (lettings and arrears management) Property lettings – supporting operational colleagues to maximise occupancy by efficiently and effectively re-letting rental properties within agreed service levels Arrears management – monitoring customer rent accounts to ensure prompt payments, recovery of outstanding arrears and maximising income.
Liaising with key stakeholders to ensure lettings and arrears are effectively managed Inbound, outbound and written contact with both internal and external customers Home Ownership Sales – Completing administration during the sale of Anchor Hanover properties to buy Dealing with inbound calls from customers, solicitors and estate agents Dealing with solicitor queries Arrears management – monitoring customer service charge accounts to ensure prompt payments, recovery of outstanding arrears and maximising income Inbound, outbound and written contact with both internal and external customers
Hundreds of talented professionals with a range of specialist skills and experience based in our Bradford and London offices make up our Support Services. While we all do very different things, we work towards the same goal of improving the lives of the older people who live with us.
As England’s largest not-for-profit provider of care and housing for older people, we’re able to negotiate great deals and benefits for our people. Here are just a few of the things you’ll get when you work with Anchor.
Exclusive discounts on high-street shopping
20% off mobile phone contracts
Cashback on dental and medical expenses
25% off Private Healthcare