Customer Centre (Anchor Hanover)
Hourly Rate of Pay
Customer Service Apprentice
Following our merger with Hanover we are continuing to expand our operations in our main office in Bradford. We have many exciting opportunities across different departments within Anchor Hanover’s dynamic and forward-thinking Customer Centre. We are England’s largest not for profit provider of housing and care for older people and have a significant and diverse workforce of over 10,000 people who deliver our services to over 50,000 customers at over 1500 locations across England.
As a Customer Service Apprentice, you will be responsible for handling contact from new and existing customers, both internal and external, regarding Anchor Hanover services. After training and the completion of a 6 months’ probation and you will handle a wide array of queries and will support your team to deliver our services through several admin tasks. You will have monthly one to one’s sessions with your team leader, discussing the progress you have made so far and the future support you may require to fulfil your role as a Customer Service Apprentice.
The Anchor Hanover Apprenticeship Academy is an exciting programme aimed at young people aged 16-24. Our Apprenticeship gives you the chance to step into a rewarding career in care with industry leading training and development. We recruit based on attitude and potential rather than experience and qualifications. You will benefit from real work experience, a competitive Apprentice salary and industry leading training towards a vocational qualification. At the same time, you can look forward to the making a real difference to the lives of our customers. Our Apprentices are supported by a strong network of mentors, team leaders, assessors and advisors and benefit from in depth industry exposure, quarterly away days, regular feedback and bespoke training opportunities.
Key activities for the team include, but are not exhaustive of:
- Workload management across a wide variety of differing tasks involving repairs, customer account management and supporting operational colleagues.
- Inbound, outbound and written contact with both internal and external customers.
Hundreds of talented professionals with a range of specialist skills and experience based in our Bradford and London offices make up our Support Services. While we all do very different things, we work towards the same goal of improving the lives of the older people who live with us.
As England’s largest not-for-profit provider of care and housing for older people, we’re able to negotiate great deals and benefits for our people. Here are just a few of the things you’ll get when you work with Anchor.
Exclusive discounts on high-street shopping
20% off mobile phone contracts
Cashback on dental and medical expenses
25% off Private Healthcare